Customer Service, Unmatched.

J-Curve is a privately held organization headquartered in Tempe, Arizona that provides 24x7x365 ‘US Based’ services. As the market expert in supporting and implementing hosted VoIP customers, J-Curve’s expertise assists customers with enhancing scalability and the “customer experience” within their organization.

J-Curve leverages people, process, technology and workflow to build a solution that scales with our client and provides an industry leading customer experience.

The J-Curve Advantage

Every aspect of a J-Curve engagement is optimized for our clients. We partner with your team members to ensure we incorporate your organization’s philosophies and values. This is critical in helping us become a direct extension of your team.

Partnering with J-Curve will ensure you get the best technical and customer support solution by providing:

  • Industry Expertise

    Industry Expertise

  • Specialized Technology Services & Support

    Specialized Technology Services & Support

  • Quality Focus

    Quality Focus

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    Behavioral Based Hiring

  • Scalability & Growth

    Scalability & Growth

  • Knowledgable & Experienced Professionals

    Knowledgable & Experienced Professionals

  • State-of-the-art Technology

    State-of-the-art Technology

  • Customized Training & Implementation

    Customized Training & Implementation

Our Team

Jim Kaiser, CEO

Jim Kaiser

President & CEO

James (Jim) A. Kaiser is Founder, President and CEO of J-Curve Technologies with responsibility for the overall vision, leadership, strategic direction and business management of the company. Jim is a serial entrepreneur and recognized corporate leader with proven success. He is experienced in driving results for nearly twenty years in start-up companies and capital ventures as well as contributing to the success of a Fortune 100 market leader. Jim is considered a valuable expert in the area of Sales, strategy, executive leadership, business development, operations, turnarounds and change management.

Steve Bonner, VP Operations & IT

Steve Bonner

Vice President Information Services & Quality Assurance

Steve Bonner is the Vice President of Operations and Information Technology for J-Curve Technologies. With over 20 years experience in contact center operations and the technology industry, Steve is responsible for overseeing all aspects of J-Curve’s operation and IT organizations. Prior to joining J-Curve, Steve was Vice President of Operations and IT for Fusion Marketing Partners and specialized in running third party customer service, sales and helpdesk client operations.

Jared Hamm, VP of Service Delivery and VoIP Operations

Jared Hamm

Vice President of Business Development

Jared Hamm is a member of J-Curve Technologies founding leadership team and currently serves as Vice President of Service Delivery and VoIP Operations.  With more than 10 years of experience, Jared and his team are responsible for management of all J-Curve customer accounts, as well as day to day operational management of VoIP support operations.  In addition to operations and service delivery, Jared assists in driving sales and delivering on professional services engagements.  Prior to his role in Operations and Service Delivery, Jared was responsible sales and account management.

Paul Klotnia, VP of Strategy & Business Development

Paul Klotnia

COO

Paul Klotnia is J-Curve’s Vice President of Strategy & Business Development with more than thirty years of experience in the telecommunications and IT industry. He joined J-Curve in 2014 and is responsible for development and execution of business strategies, creating client relationships and addressing new business opportunities. Prior to J-Curve, Paul was a Senior Executive within Verizon Business where he was responsible for sales leadership, service and account management for large financial clients and enterprise / government accounts. Paul also held various management and leadership positions within Global and National Account sales for MCI Telecommunications.   Before joining MCI, Paul provided technical and project management support for large AT&T National account client deployments. Prior to AT&T, Paul was a manager within data center operations for the State of Illinois

Jim King

Jim King

Vice President of Finance

Jim King is Vice President of Finance and Administration for J-Curve Technologies, responsible for Finance and HR functions drawing on 20+ years of experience in finance, mergers & acquisitions, treasury, banking, planning, and operations for both public and private companies. Jim is a graduate of the University of Denver, where he received a bachelor’s degree in Finance.

Jim’s past experience includes positions as CFO of Denver based IP5280 Communications, where he co-founded the company and led several acquisitions prior to the sale of the company in 2012. He also held Sr. Director of Finance positions at MegaPath Inc. and Qwest Communications, where his teams were responsible for finance and sales operations functions supporting domestic and international offices.

Nikki Soares, Senior Project Manager

Nikki Soares

Director of Program Management

Nikki Soares is the Senior Project Manager for J-Curve Technologies with oversight responsibility for the Training Department and Professional Services Teams.  She joined the J-Curve team in 2010 and has nearly a decade of IT and telecom experience working in various capacities from technical support to operational management. She is highly familiar with cloud technologies and unified communications products and also works in a sales support capacity for the J-Curve sales team. Nikki’s core competencies are in solution design, requirements definitions processes, technical writing, and content creation and vendor management.

Nikki is currently progressing toward completing the PMI PMP certification and she is on schedule to complete this certification in 2016. In addition to the PMP certification, Nikki is also pursuing the ITIL certification and is continuously enhancing her knowledge of this methodology. Nikki studied English at the University of South Florida.

Interested in joining our team?